Telecom Supervisor (Fiber)
Job Summary
The Supervisor, Telecom (Fiber) leads a high-performing Fiber Operations team supporting Fiber-to-Distribution, Long-Haul, and Legacy Fiber networks. This role directs approximately 12 Telecom Electricians and 2 Telecom Analysts, driving operational excellence across fiber construction, maintenance, restoration, and performance optimization.
You will actively lead fiber operations, influence cross-functional stakeholders, and align technical execution with business strategy. Success in this role requires a strong balance of leadership, technical expertise, and operational discipline to ensure reliable, scalable, and resilient fiber infrastructure supporting critical business functions 24/7/365.
This position is critical to ensuring reliability, performance, and rapid restoration of fiber infrastructure that supports essential business operations. You will directly impact uptime, customer satisfaction, and operational efficiency across the organization.
Job Requirements:
- Lead and develop a team of fiber professionals, fostering accountability, safety, and continuous improvement.
- Oversee field operations, including fiber construction, splicing, testing, troubleshooting, and break/fix restoration.
- Drive network reliability by ensuring adherence to maintenance standards and rapid incident response.
- Plan and manage workloads to optimize crew scheduling, resource allocation, and productivity.
- Ensure cross-functional partnerships with engineering and project management teams to deliver business-critical solutions.
- Manage departmental budgets, including forecasting, variance analysis, and cost control.
- Strengthen vendor and partner relationships to ensure quality, compliance, and service delivery.
- Enforce safety standards and regulatory compliance across all fiber activities.
- Monitor performance metrics and implement process improvements to enhance efficiency and service quality.
- Support after-hours operations for outages, escalations, and emergency restoration events.
- Performance management and review processes for direct reports.
Education Requirements:
- Associate degree in a technology-related field or equivalent military/work experience required.
- Bachelor’s degree is not required, but preference will be given to candidates with a four-year degree or nearing completion of a four-year degree program in Business Administration, Computer Science, Engineering, or related fields.
Experience Requirements:
- 5+ years in telecommunications, fiber optics, or a Technology Organization (TO) related field.
- Demonstrated experience in fiber construction, operations, and restoration environments.
- Working knowledge of transport, data, voice networks, and similar systems.
- Familiarity with utility and telecom ecosystems (e.g., substations, distribution, transmission, underground networks).
- Experience collaborating with external partners (e.g., AT&T, Lumen, Verizon, Windstream, etc.).
- Experience collaborating with and supporting hyperscalers (e.g., Amazon, Google, Meta, Oracle, etc.).
Knowledge, Skills, & Abilities
- Strong leadership with a proven ability to motivate, coach, and develop teams.
- Solid financial acumen with experience in budgeting and cost management.
- Advanced problem-solving skills with the ability to diagnose and resolve complex fiber system issues.
- Effective communicator capable of engaging field teams, customers, partners, and senior management levels.
- Experience managing projects, priorities, and competing deadlines.
- Deep understanding of fiber construction, maintenance standards, and operational best practices.
Behavioral Attributes:
- Safety-first mindset with a commitment to a zero-incident culture.
- Customer-focused with a strong service orientation.
- Collaborative team leader who drives results through influence.
- Self-directed and proactive, thriving in dynamic field environments.
- Exemplifies Southern Company Values (Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance).
Additional Considerations :
- Travel required.
- Must be willing to work nights, weekends, and holidays as needed.
- Must reside in North Alabama or be willing to relocate (relocation assistance available).
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 18057
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
