Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’realways looking towards the future,anticipatingchanges in medical science and technology.
Our diagnostic solutions areutilizedin hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life.You’llalso have access to:
A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.
We have an opportunity for aField Service Engineer (Transfusion Service Ambassador)to supportour Transfusion Division.
Own customer relationships with a focus on retention, customer loyalty, economic profitability, and value expansion.
Provide first-line technical support for complex diagnostic instruments, ensuring uptime, analytical turnaround time, and customer satisfaction.
Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting.
Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions.
Identifycustomer needs, training opportunities, operational pain points, and Voice of Customer (VOC) insights.
Coordinate order management, inventory control, consumables, contracts, and lifecycle management.
Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines.
Utilize CRM, service, and reporting systems to document activities, manage tickets, and track performance.
Collaborate cross-functionallywith Sales, Marketing, Technical Service, Customer Support, and Finance teams.
Support territory and district businessobjectives, including on-call coverage, travel, and mentoring of peers.
Track recordof completing installations, preventive maintenance, upgrades, and commissioning activities.
Proficiencyusing Microsoft Word, Excel, and PowerPoint for reporting, documentation, and KPI tracking
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
The base pay for this position is
$29.73 – $59.47/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
TM Transfusion Medicine
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 75 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
