JOB SUMMARY
The Outage Communications Team Lead is responsible for leading and coordinating outage communications capabilities that support Georgia Power customers and internal operational partners during daily operations and major storm events. This role provides strategic oversight, technical leadership, and cross-functional alignment for outage communication platforms, analytics, and messaging tools, ensuring timely, accurate, and consistent customer communications. The position supports current and future-state OMS outage communications systems and serves as a primary liaison between Operations Technology, Customer Service, Storm Center, IT/TO organizations, and external vendors.
This position is classified as a hybrid role and will be expected to work both in-office (4-days per week) and remotely, including extended hours during storm and emergency events.
JOB RESPONSIBILITIES
- Provide day-to-day leadership and work direction for the Outage Communications Support Team, ensuring effective support of outage communications platforms, analytics, and reporting.
- Oversee the development, implementation, and ongoing support of future-state OMS outage communications systems.
- Serve as the primary point of coordination for storm center communications support, including real-time analytics, technology troubleshooting, and post-event analysis.
- Ensure outage messaging accuracy, consistency, and timeliness across customer-facing channels such as outage maps, notifications, and vendor-hosted platforms.
- Lead vendor relationship management activities, including performance oversight, issue escalation, roadmap planning, and contract support related to outage communications tools.
- Coordinate cross-departmental integration of outage communications processes and tools with Customer Service, Distribution Control Centers, Storm Center, IT/TO, and other stakeholders.
- Support system upgrades, enhancements, and project management efforts associated with outage communications platforms and analytics tools.
- Oversee outage communications training, documentation, and knowledge transfer for internal users and support teams.
- Lead data-driven analysis and reporting of outage communication performance, customer experience metrics, and post-storm insights to support continuous improvement.
- Represent Georgia Power in industry benchmarking activities and forums, including participation in national outage communications leadership councils.
- Promote collaboration, accountability, and continuous improvement while modeling Georgia Power values and supporting diversity, equity, and inclusion initiatives.
JOB REQUIREMENTS
- Prior leadership or lead-level experience supporting technical, analytical, or operational teams preferred.
- Working knowledge of outage management systems, and customer communications platforms preferred.
- Demonstrated ability to work effectively across multiple organizations and with external vendors to deliver complex technology solutions.
- Strong analytical, problem-solving, and communication skills, especially during high-impact storm or emergency events.
- Ability to manage multiple priorities in a fast-paced, highly visible operational environment.
- Willingness to support extended hours, including nights, weekends, and holidays during storm response.
SKILLS AND EDUCATION
- Basic computer skills required.
- Intermediate Microsoft Office skills in Excel, PowerPoint, Word, and Outlook required.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical discipline preferred.
BEHAVIORAL ATTRIBUTES
- Commitment to Our Values and strong advocacy for customer-focused outcomes.
- Champion of diversity, equity, and inclusion.
- Ability to establish and maintain effective working relationships with vendors, peers, leaders, and operational partners.
- Demonstrated leadership, accountability, and decisiveness during normal operations and storm events.
- Strong teamwork, communication, and time management skills.
- Willingness to support extended hours, including nights, weekends, and holidays during storm response.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 19747
Job Category: Communications & External Affairs
Job Schedule: Full time
Company: Georgia Power
