ASCEND PROJECT OVERVIEW:
Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M).
The new platform, to be rolled out to Alabama Power, Georgia Power, and Mississippi Power, will be implemented in phases through the third quarter of 2026. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.
Job Summary
We are seeking to fill two non-exempt level 4-6 depending on the experience and qualifications of the candidate and will report directly to the Director, Organization Readiness. This position is a member of a centralized support model which supports leaders across the ASCEND program and will be located in Atlanta, GA OR Birmingham, AL.
The duties of this position will include but are not limited to scheduling and coordinating meetings and events; handling travel arrangements, expense reporting and timekeeping; coordinating activities with other administrative support; ordering office supplies, assisting with special projects; and providing general clerical assistance as needed.
Currently, this is a hybrid role and subject to change based on the needs of the program. Candidates are expected to be onsite as requested and required.
Job Experience
Required Experience :
- Two or more years work experience in an administrative assistant or comparable support role required
- Experience performing administrative support responsibilities in a fast-paced, rapidly changing environment
- Supporting projects, large organizations, and/or multiple leaders
- Working on multiple business initiatives simultaneously with success prioritizing and completing tasks to meet project deadlines
- Organizing and scheduling routine meetings, conference calls and related logistics (e.g., equipment for presentations, agenda, handouts, reservations, refreshments, etc.)
- Proficiency with managing Outlook calendars
- Experience with timekeeping and expense management
- Managing and maintaining confidential files and information
- Recording minutes and action items from leadership team meetings
Preferred Experience :
- Certified Administrative Professional (CAP) certificate
- Planning one-time events (e.g., all employee and/or business partner meetings) including negotiating master service agreements, lodging, catering, and audio-visual services
Knowledge, Skills & Abilities
- Strong organizational and administrative skills
- Ability to create, compose and edit written materials
- Strong interpersonal and communications skills, both verbal and written
- Proven ability to track multiple tasks, prioritize, and follow through to completion
- Strong initiative to proactively anticipate leadership needs and take action to support
- Must possess the ability to both work in a team and independently with minimal supervision
- Build relationships and rapport with other administrative support resources
- Excellent time management skills
- Monitor deadlines and provide timely reminders to team members
- Proficiency in Microsoft Office applications is required (SharePoint, Microsoft Word, Outlook, Excel, Power Point, Teams
- Working knowledge of Oracle HCM and accounts payable is preferred
- Knowledge of SO company operations, policies, and procedures
- Willing to take on tasks that are outside normal duties to help the team
Behavioral Attributes
- Capacity to properly manage sensitive information and maintain confidentiality
- Encourages a “Great Place to Work” through energetic, positive, fun and caring workstyle
- Demonstrated behaviors consistent with Our Values (Safety First, Intentional Inclusion, Act with Integrity, Superior Performance)
- Ability to interact well with all levels of employees and management
Other Requirements:
- Must successfully qualify on associated administrative test.
- Must live or work within commutable distance to Atlanta, GA OR Birmingham, AL.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 11135
Job Category: Administrative & Clerical
Job Schedule: Full time
Company: Southern Company Services
