Description
Job Summary
Provide technical support for PowerSecure MicroGrid equipment, including switchgear and generators. This role is customer-focused, requiring high-quality decision-making, systematic analysis, and effective problem-solving to ensure safe and efficient operations.
Essential Duties and Responsibilities
- Serve as liaison between field operations and factory engineering teams.
- Support start-up, commissioning, and field troubleshooting of MicroGrid systems.
- Provide technical support via phone and occasional on-site visits.
- Manage onsite engineering changes to drawings and settings files.
- Assist in developing and executing retrofit projects and engineering change notices.
- Escalate project risks to leadership to ensure quality and customer satisfaction.
- Commission complex PLC-based systems in critical infrastructure environments.
- Troubleshoot and support PowerGen and Switchgear products and control systems.
Required Qualifications
- 6+ years of experience with generators, ATS/switchgear, and paralleling control systems (or 2+ years with a BSEE).
- Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.
- Experience with:
- PLCs and generator controllers
- Protective relays and alternators
- Commissioning and field service
- Strong understanding of AC/DC electrical theory.
- Ability to edit and develop switchgear and PowerGen controller settings.
- Valid driver’s license.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage workload independently and meet deadlines.
Preferred Qualifications
- NFPA 70 Arc Flash Certification.
- Experience with:
- PowerGen products (e.g., Volvo, PSI)
- Switchgear (e.g., Square D, Eaton, ABB, Siemens)
- Controllers and relays (e.g., Woodward, DIEF, SEL, Beckwith, Siemens/GE PLCs)
Work Environment and Physical Demands
- Remote work with up to 45% travel.
- Exposure to industrial environments, including electrical and mechanical systems.
- Ability to work in both office and outdoor settings.
- Occasional after-hours and weekend support required.
About PowerSecure
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial, industrial, and institutional customers.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off, holidays, and wellness programs
- Tuition reimbursement and employee referral program
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure
