JOB SUMMARY:
Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.
As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Technical Skills Required
- Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
- Working knowledge of network, server, and storage technology
- Ability to perform a level of data analysis and drive to actionable insights and automation
- Recognition of cyber security threats and risks, and importance of protecting the computing environment
- Capacity to learn and apply modern technologies and concepts
- Ability to research solutions to problems, as well as stay up to date on constantly changing technology
- Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Technical Skills Preferred
- Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
- Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI
- Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions
Non-Technical Skills Required
- Ability to tailor presentations to different audiences, ensuring relevance and impact.
- Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
- Excellent communication skills (both oral and written) as well as technical writing.
- Respond to support needs in a timely fashion with excellent customer service
- Works well on a team that is geographically dispersed
- High degree of focus on quality, reliability, efficiency, and cost effectiveness
- Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
- Self-motivated, takes initiative, removes obstacles for success
- Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
- Will travel as needed
- Exhibit “Our Values” attributes in all business interactions
Education and Experience Requirements
• Education in technology field or strong background in technology roles
• Minimum of 3-5 years of experience in technical infrastructure, analytics & automation
MAJOR JOB RESPONSIBILITIES:
- Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
- Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
- Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
- Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
- Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
- Develop and implement comprehensive adoption strategies that align with organizational goals and objectives.
- Provides consulting for field support teams on workstation and operating system related issues
- Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
- Identifies and executes on self-healing opportunities within the environment
- Analyze and benchmark customer datasets to derive insights for ongoing operations.
- Supports and participates in testing new workstation environment related applications and technologies
- Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 12828
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
