Quality Assurance Automation Analyst
Location: GPC HQ ( Atlanta, GA) or APC HQ (Birmingham, AL)
Onsite 4 days/week.
Department Name: Technology Organization, PD & Customer Technology, Customer Engagement
Role Overview
The Technology Organization’s Customer Engagement portfolio is seeking a Quality Assurance Analyst to support customer-facing web applications, internal tools, and APIs/middleware, including platforms such as the Property Manager Portal.
This role is embedded within agile scrum teams and is responsible for ensuring high-quality software delivery through a combination of manual testing, test automation, and proactive quality practices. Successful candidates bring strong analytical skills, attention to detail, and a collaborative mindset, with the ability to influence quality outcomes through early engagement and clear communication.
This is a hybrid position with an expectation of working onsite (Atlanta or Birmingham) four days per week, with one remote day.
Key Responsibilities
- Perform as an embedded QA member within a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team-level quality outcomes
- Design, execute, and document manual test cases for customer-facing web applications, internal tools, and APIs/middleware
- Develop, maintain, and execute automated tests as part of an established automation framework
- Partner with Product Owners and Developers during backlog grooming and refinement to clarify requirements and define acceptance criteria
- Perform regression testing, release validation, and UAT support for production deployments
- Log, track, troubleshoot, and clearly document defects with sufficient detail to support efficient resolution
- Validate data integrity and mine test data using SQL queries as part of functional and integration testing
- Maintain testing artifacts and evidence to support traceability and quality validation
- Communicate testing progress, risks, and quality concerns clearly and proactively
- Contribute to continuous improvement of testing practices, tools, and processes
Tools & Technologies
- Agile & Work Management : SAFe Agile framework, Jira
- Test Management : Xray integrated with Jira is a plus
- Test Automation: Tricentis Tosca
- API Testing: Postman
- Databases: SQL for data validation
- Testing Focus: Balanced manual and automated testing, incremental automation, regression and release validation
Qualifications
- Bachelor’s degree preferred, with emphasis in Computer Science, MIS, Engineering, or a related technology field
- 2+ years of experience testing web applications and APIs
- Experience with structured software testing methodologies
- Experience with automated regression testing and application quality management tools
- Experience writing or reviewing SQL queries for data validation
- Experience working with Oracle Utilities Customer to Meter (C2M) is a plus
- Experience working in Agile/Scrum environments, SAFe experience is a plus
Certifications
- Tricentis Tosca experience
- Tricentis Tosca certifications (AS1 and AS2) preferred
Knowledge, Skills & Attributes
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proactive quality mindset — identifies gaps and risks early
- Meticulous attention to detail and documentation
- Ability to manage multiple priorities and meet deadlines
- Comfortable working independently while collaborating closely with cross-functional teams
- Understanding of the Software Development Life Cycle (SDLC) and Agile processes
Other Requirements
- Occasional night or weekend work may be required during releases
- Occasional travel may be required
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17277
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
