Application Analyst, 3-GIS
Job Summary
The Application Analyst for 3-GIS will serve as a key member of Technology Tools within Enterprise Technology Solutions, with a primary focus on fiber project processes and technologies, providing comprehensive support for the 3-GIS Web application. This role encompasses application administration, design, configuration, integration, implementation, and end user support. This role partners closely with business stakeholders, GIS teams, vendors, and application developers to translate business needs into reliable, scalable solutions. 3-GIS is a web-based application for the design and management of Southern Company’s fiber assets. The Analyst will play a key role in supporting fiber asset management initiatives, Fiber to Distribution projects, Long Haul Fiber projects, and campus fiber projects.
Key Responsibilities
- Application Administration: Serve as the primary administrator for the 3-GIS Web application, managing day-to-day operations, user access, and security.
- Configuration & Integration: Perform configuration changes to support evolving business requirements. Support SSO/Active Directory or identity provider integrations.
- Support production, test, and lower environments (PROD, DV, and UA).
- End User Support & Training: Act as the IT point of contact for business users experiencing application issues. Provide expert-level support, including troubleshooting issues and answering questions. Develop and deliver training materials and sessions to ensure effective application usage.
- Troubleshoot application issues related to:
+ application availability, performance, and errors
+ authentication and authorization failures
+ map services, APIs, and backend dependencies
- Perform root cause analysis, document incident resolution and preventative actions.
- Vendor Application Coordination: Work with vendor representatives for technical support, upgrades, and issue resolution related to 3-GIS Web.
- Collaboration with GIS COE: Partner with the GIS Center of Excellence for ESRI-related software support, ensuring seamless interoperability and performance.
- Asset Management Support: Support the business in the design and management of fiber assets within the 3-GIS Web application, including complex equipment, templates, printing, plotting, and bill of material (BOM) functionality.
- Documentation: Maintain up-to-date documentation on application configuration, integration points, user guides, and troubleshooting procedures.
- Continuous Improvement: Identify opportunities for process improvement and application optimization, recommending and implementing enhancements as appropriate.
- Collaborate with stakeholders to understand business processes and requirements, translating them into functional designs for 3-GIS
- Testing of new functionalities, including the creation of test plans, test scripts, and coordination of user acceptance testing (UAT)
- Build and maintain strategic partnerships with the Business stakeholders (Power Delivery Connectivity, Southern Telecom, TO Telecom Services, TO Infrastructure Operations)
- Build and maintain strategic partnerships within the Technology Organization (GIS COE, Infrastructure Services, Database Services)
- Develop and maintain system documentation including functional specifications, configuration guides, and architecture diagram
- Stay current with the latest 3-GIS updates and industry trends, recommending upgrades or improvements when necessary
- Facilitate training sessions and workshops for end-users to ensure effective use of the 3-GIS system
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, GIS, Engineering, related field, or equivalent experience.
- Experience supporting enterprise applications, preferably GIS or asset management systems.
- Familiarity with ESRI software products and GIS concepts.
- Ability to work collaboratively across departments and with external vendors.
- Knowledge of fiber asset management or telecommunications projects is a plus.
- 2-3 years of experience in application support, production support, or application operations
- Experience supporting web-based enterprise applications in a production environment
Preferred Skills & Competencies
- Hands-on experience with 3-GIS Web or similar GIS systems for asset management.
- Experience supporting Fiber to Distribution and Long Haul Fiber projects.
- Understanding of ITIL or other IT service management frameworks.
- Working knowledge of application lifecycle management, SDLC practices, and change management.
- Ability to translate business requirements into technical solutions.
- Experience supporting 3‑GIS Web , Esri‑based applications, or GIS platform
- Telecom industry experience (fiber, OSP, network inventory systems)
- Familiarity with:
+ IIS or web server administration
+ Active Directory / SSO integrations
+ SQL Server, Oracle, or PostgreSQL
- Demonstrate Southern Company Core Values; Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance
- Strong record of seasoned judgement and decision-making
- Ability to build, maintain, and influence relationships at all levels and across all organizations
- Demonstrate ability to think and plan strategically; demonstrate innovative thinking
- Ability to prioritize and deal with multiple competing priorities
- Flexible, can work under stress with changing direction and minimal supervision
- Strong people skills
- Self-Motivated, takes initiative and removes obstacles for success
- Excellent organizational skills and attention to detail for self and others
- Experience managing communication, teamwork, consulting and influencing
- Strong GIS background as well as business knowledge of Fiber optics
- Understanding of Agile and Waterfall Concepts
- Proven analytical abilities, problem-solving, planning, and project-management skills
- Knowledge of technology, processes and methods
The Application Analyst will interact with IT colleagues, business stakeholders, GIS COE, and vendor representatives. Occasional travel may be required for training or project support.
This position falls under the company’s Insider Threat Program and will have access to, and control over sensitive data, systems or assets. Enhanced personnel screening, which includes a background review, drug screen and psychological assessment, will be required if you are selected for this position
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17624
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
