Technology Organization End User Analyst
JOB SUMMARY
This role is for a Southern Company Technology Organization (TO) End User Analyst. It involves working with Southern Company Services and related companies to provide tech support, planning and consulting. The analyst will perform break/fix, deliver automated solutions, educate business partners on standard products, and coordinate projects. This position will support the Transmission Control Center (TCC) and the Distribution Control Center (DCC) in Lithia Springs, GA, and is part of our Insider Threat Program.
Education
Minimum Requirement:
- Associate degree in a technology-related field, or equivalent military or relevant work experience. Preferred:
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical discipline with minimum of 3 years related experience.
Key Responsibilities
- Provide onsite technical support for end-user devices including desktops, laptops, printers, tablets, mobile devices, radios, Cisco phones, video walls, and conference room technologies
- Standard business hours Monday through Friday and participation in a 24/7 on-call rotation.
- Utilize tools such as CoPilot, AI, Helix, and Nexthink to proactively troubleshoot and resolve technical issues related to PC and AV hardware and software.
- Deliver technical support for existing TCC operations and future DCC environments, including mission-critical systems.
- Collaborate with Technology Organization personnel to support after-hours, storm-related, and emergency operations.
- Manage operating system and application patching activities to minimize operational impact.
- Escort and oversee third-party vendors onsite, ensuring adherence to NERC/CIP compliance requirements.
- Provide technology consulting services including needs assessments, solution recommendations, and automation opportunities.
- Partner with business units and Technology Organization teams to resolve incidents and systemic problems.
- Educate business partners on effective use of standard technology products and services.
- Provide project planning, coordination, and technical support during technology implementations.
- Serve as a liaison between business partners and Technology Organization teams to ensure alignment and service delivery.
- Develop and maintain strong working relationships with business partners, vendors, and cross-functional teams.
- Support employees at all organizational levels, including executive leadership.
- Develop subject matter expertise in assigned technologies and platforms.
Knowledge, Skills and Abilities
- Strong technical proficiency in office computing environments, including PC hardware, Microsoft Windows 11, iOS, and Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, and SharePoint).
- Demonstrated ability to build and maintain effective working relationships across all levels of the organization.
- Excellent customer service orientation with strong verbal and written communication skills.
- Knowledge of current and emerging information technologies and their application to business needs.
- Ability to coordinate work across Technology Organization functions and share best practices.
- Strong understanding of business partner environments and operational requirements.
- Proven ability to manage small to medium-scale projects and prioritize multiple concurrent tasks.
- Excellent troubleshooting, analytical, and problem-solving skills, including hands-on hardware repair.
- Ability to safely lift and move computer equipment weighing up to 40 pounds, and perform physical tasks such as stooping, kneeling, crawling, and reaching as required.
- Minimum of three (3) years of experience in technology hardware/software deployment, troubleshooting, and problem resolution.
- Experience within the electric utility industry is preferred.
Behavioral Attributes
- Demonstrates behaviors aligned with Southern Company values: Safety First, Trust, Superior Performance, and Total Commitment.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Strong organizational skills with the ability to manage competing priorities.
- Effective collaborator within a geographically dispersed team environment.
- Committed to continuous learning and knowledge sharing.
- Adheres to established safety policies and procedures.
Other Requirements
- Availability to work outside of normal business hours, including evenings and weekends, as required.
- Successful completion and ongoing compliance with North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) background requirements.
- Successful completion and ongoing compliance with the Insider Threat Program (ITP) background requirements.
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17660
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
