Summary
The Billing Operations Manager leads a team of 20 union and non-union employees under a bargaining agreement. This role is responsible for overseeing systems and resources to ensure accurate and timely billing for residential, commercial, and industrial customers. The manager’s responsibilities include daily billing metrics, analytics, regulatory and municipal/state tax updates, bill verification, rate entry, and management of electronic reads for daily read gas transportation customers. The position requires strategic alignment, policy development, and demonstrated knowledge of Generally Accepted Accounting Principles (GAAP). Compliance with federal, state, and local laws, regulations, and ordinances is essential, as is maintaining regulatory relationships and meeting key performance indicators and service levels. The manager plays a critical role in all project implementation and testing affecting billing systems for all GAS companies.
Key Responsibilities & Accountabilities
Functional Expertise
- Ensure quality and proper execution of billing operations and project implementation.
- Monitor and manage business and performance metrics for accurate and timely billing.
- Oversee the impact of critical business systems (CCB/SB/MV90).
- Manage reports to achieve key performance indicators and service level agreements.
- Ensure compliance with regulatory and accounting requirements.
Business Acumen
- Serve as the subject matter expert for billing services internally and externally.
- Identify, prioritize, and resolve issues quickly to minimize customer impact.
- Prioritize projects and resources to achieve critical tasks.
- Analyze fiscal details to advise on short- and long-term impacts.
- Evaluate billing process improvements to identify opportunities.
Engagement
- Partner with leadership in Meter Reading, Call Center, Utility Business Systems, IT, and Accounting to coordinate business efforts and solutions.
- Communicate status, goals, and issues to the Billing Team and Customer Care Leadership.
- Coach and develop team members to achieve goals and become future leaders.
- Facilitate effective peer relationships to support and implement cross-functional initiatives.
Driving Results
- Develop action plans to enhance customer experience and meet targeted results.
- Focus on driving results, setting expectations, prioritizing work, evaluating results, and taking corrective action.
- Monitor operational and financial metrics to ensure targets are met.
- Lead continuous process improvement initiatives.
- Develop metrics to monitor the success of improvements and goals.
Qualifications
Education, Certifications, and Licenses
Required:
- BA/BS degree in accounting, business, economics, technology, or related field, or equivalent work experience (5 years).
- Any combination of education, experience, and/or training that meets entry requirements.
Preferred:
Related Work Experience
Required:
- 4-6 years in accounting, customer care, or operations within utilities or similar industry.
- Previous supervisory/managerial experience.
Preferred:
- 7-10 years in accounting and utility experience managing financial and operational metrics.
Specific Skills & Knowledge
Required:
- Demonstrated knowledge of GAAP and Sarbanes–Oxley guidelines.
- Team development and effective influencing skills.
- Change management and knowledge transfer abilities.
- Systems knowledge and process improvement experience.
- Presentation and customer service skills.
- Intermediate proficiency with MS Office (Excel, PowerPoint, Word).
Preferred:
- Knowledge of CCB System.
- Project management skills.
Working Conditions & Physical Requirements
- Office environment.
- Frequent travel (up to 50%), including air travel and overnight stays.
Disclaimer
This job description outlines the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities, and qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17871
Job Category: Accounting & Auditing
Job Schedule: Full time
Company: AGL Services Company
