Position Summary
The Staff Senior Analyst, Digital Experience and Solutions support organizational change initiatives that enable the successful delivery of digital and transformational programs. Reporting to the Manager, Digital Experience Support, this role is responsible for planning and executing change management and communication strategies that drive adoption, reduce resistance, and improve stakeholder engagement.
Primary Responsibilities
- Develop and execute change management and communication plans that articulate project objectives, impacts, and benefits.
- Conduct stakeholder analysis, including interviews and focus groups, to identify key audiences, assess readiness, and define targeted engagement strategies.
- Design and deliver training and support materials to facilitate adoption of new tools, processes, and ways of working.
- Analyze qualitative and quantitative feedback to measure adoption, engagement, and effectiveness of change initiatives.
- Develop and maintain change roadmaps outlining timelines, milestones, and dependencies to promote alignment and transparency.
- Partner with project teams and leadership to integrate change management activities into overall program and project plans.
- Monitor change impacts, identify risks, and recommend mitigation strategies.
- Support leadership communications through development of presentations, messaging, and changing narratives.
- Ensure change and communication activities align with organizational values, including safety, reliability, and continuous improvement.
- Maintain documentation, metrics, and reporting for leadership visibility.
- Provide guidance to project managers and business leaders on change management best practices.
Minimum Qualifications
- Bachelor’s degree in business, Communications, Organizational Development, or a related field.
- Minimum of five (5) years of experience in change management, communications, digital transformation, or related roles.
- Demonstrated knowledge of organizational change methodologies (e.g., Prosci ADKAR, Kotter).
Preferred Qualifications
- Master’s degree in a related field.
- Experience supporting enterprise‑wide or cross‑functional transformation initiatives.
Required Skills and Competencies
- Proficiency in Microsoft 365 applications, including SharePoint, Power BI, PowerPoint, and Teams.
- Experience using analytics and business intelligence tools (e.g., Power BI, Tableau) to inform decision‑making.
- Familiarity with change management and collaboration platforms (e.g., Miro, Smartsheet).
- Strong written and verbal communication skills with the ability to tailor messaging to diverse audiences.
- Strong analytical, problem‑solving, and organizational skills.
- Ability to manage multiple priorities in a fast‑paced environment.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 18094
Job Category: Customer Service
Job Schedule: Full time
Company: AGL Services Company
