Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you'll be doing.

As a field representative (operator) of the Operations Department Travel, he/she handles cases close to the customer quickly and accurately.

In response to problems faced by Japanese nationals overseas, such as accidents, illness/injury, disasters, terrorism, etc., provide optimal services promptly via telephone in coordination with our offices in each country and local medical institutions, etc. In addition, provide the same services to foreigners visiting Japan. In addition, the same services will be provided to foreign visitors to Japan.

Principal Duties and Responsibilities:

• Able to handle outpatient cases (initial and re-consultation arrangements, etc.) alone and lead conversations while proceeding.
• Able to handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur.
• Able to handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information.
• Able to handle death case arrangements, staying close to the client and obtaining the necessary information to proceed.
• Able to handle arrangements for foreign visitors' projects, confirming necessary information in advance.
• Review invoices we received to make sure all necessity information were obtained. Adjudicate the contents, reports medical information to our clients in order to determine coverage. Inform insureds the amount of invoices, if necessary, in order to request claim form to submit on time. If the service includes denial contents, report it to our clients to get authorization of denial, then reject the 'not covered' contents to providers. Inform insureds about rejection and explains it is insured's responsibility.
• Review reimbursement claims documents to match with providers claims contents, report all information to our client's reimbursement request amount is legitimate. If it's not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds.
• Able to handle Security matters (emergency evacuation arrangements, safety measures, information provision) and proceed appropriately.
• Able to handle Motor cases (arranging ambulance, providing location information in case of theft, etc.) and proceed according to the flow.

Required / Desired Knowledge, Experiences and Skills:

• Basic business knowledge (travel insurance policy conditions, service details and flow chart)
• Understanding of the basic systems used (Email, MAX, Travel Eye).·
• Interpersonal negotiation skills
• Business-level Japanese and English language skills
• Business manners (face-to-face, offline, speaking/writing)
• Ability to understand needs.
• Ability to understand the situation and feelings of the other party and respond accordingly.
• Resourcefulness
• Accuracy (ability to respond accurately in accordance with the flow and keep accurate records in the case management system)
• Ability to respond quickly.
• Time management
• Problem-solving skills

Education/Certifications:

Requirements:

• High School Diploma or Equivalent (GED) required.

Physical Working Environment:

While performing the duties of this job, the employee is required to stand; walk; sit for long periods of time; use of hands to grasp, handle, or feel; reach with hands and arms; finger dexterity; talk; hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Where you'll be doing it.

This role can work remotely within the states listed below. Please note, we may only consider candidates who physically reside in one of these states.

CA, CT, FL, GA, IL, NC.

When you'll be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.