Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you'll be doing.

Job Summary:

To service current or prospective partner clients who offer travel insurance to their clients, assists the sales staff with quoting and/or setting up new accounts. The Key Account Manager will be the main partner contact and they will be responsible for making day to day decisions to ensure our client's needs are met. The Key Account Manager will create and lead Quarterly Business Reviews for client partners. The Key Account Manager is responsible for making sure all of the client's needs are met accurately and in a timely fashion. The Key Account Manager also works with the Account Administration team to make sure all appropriate data is provided to keep all internal systems updated and accurate. The Key Account Managers will work with the Underwriting team on all renewals, rate changes, etc. The Key Account Manager will work with key stake holders to ensure needs are met.

Principal Duties and Responsibilities:

• Understands and articulates travel insurance fundamentals and the various aspects of designing client plans, including plan design, underwriting elements, assistance services, claims processing, client compensation, etc. to the point that they can design a plan for various client partners
  
• Creates and produces certificates, ads, marketing materials, PowerPoints and websites for clients
  
• Preparing PowerPoints and holding training sessions for clients via webinar and/or in person
  
• Oversees, coordinates and responds to email requests from clients, sales team or internal team members - claims issues/coverage questions/processes/exceptions, etc.
  
• Proofs, tests, and assembles client websites, ensuring verbiage meets regulations
  
• Work with the Underwriting team on quotes, renewals, rate changes, etc.
  
• Provides data to the Account Administration team for internal systems - client/account information (such as Claims system, TCO's, PPS, etc.)
  
• Responsible for new business process - Proposal, Checklist, Admin Manual, Ads, Certificates, Licensing, etc.
  
• Runs reports, as scheduled or requested on/for all assigned accounts
  
• Provides customer service and handles any accounting or manifest issues
  
• If needed or requested, assists with managing back-end projects as assigned (phone calls, testing, IT projects, etc.)
  
• Responsible for proofing all sites, ads, Plan Documents put together by the Account Administration team with the initial new business and quarterly for each account
  
• Works with clients to obtain and maintain all required licensing
  
• Works with the Sales team to assist in obtaining required information for all new business calls/inquiries to Trip Mate
  
• Other duties as assistance as requested
  

Required / Desired Knowledge, Experiences and Skills:

• High School Diploma or Equivalent (GED) required.
• Associate or Bachelor Degree from an accredited college or equivalent work experience preferred
  
• Minimum 12 months prior Customer Service / Account Management experience
  
• Ability to obtain a P&C or L&H license
  
• Ability to handle different and unexpected issues in a calm, decisive manner
  
• Ability to suggest new solutions in handing unusual issues
  
• Able to communicate effectively both in verbal and written communications
  
• Self-starter with attention to detail
  
• Superior customer service skills
  
• Able to multi-task with changing priorities
  

Education/Certifications:

• A P&C or L&H license is a plus
  
• Experience with Microsoft Office Suite (Word, Excel, etc.)
  

Where you'll be doing it.

This role can work remotely within the states listed below. Please note, we may only consider candidates who physically reside in one of these states.

AZ, CA, CO, CT, DC, DE, FL, ID, IL, KS, LA, MD, MI, MN, MO, NC, NJ, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV

Pay Range: $85-100k

When you'll be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.