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Manager, Operations - Surgical Services, Full-time, Days

Northwestern Medicine
Employment type: 
Full time
Required degree level: 
Remote Position: 

Northwestern Memorial Hospital, Chicago, Illinois

Northwestern Medicine is a network of award-winning, Magnet recognized hospitals and more than 60 sites of care throughout Chicagoland. This translates to more than 4,000 aligned physicians including faculty, residents and researchers who are dedicated to exceptional service based on our mission of Patients First. Take this opportunity to join us and apply today!
We are a team of dedicated leaders who oversee 60+ Operating Room suites across multiple surgical pavilions in a Level 1 Trauma center offering care to the most complex patient populations. Our growing programs attract patients and providers from across the country with innovation, research and world class care. This Surgical Services Manager interfaces with the multidisciplinary team to oversee the perioperative experience including the pre/post coordination and a large focus on the intraoperative phase of care.


Core Skills: Operations Manager, Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning. Collaborates with Human Resources and other managers to ensure appropriate staffing. Advances innovative recruitment and retention strategies for team members. Collaboratively manages the disciplinary process when appropriate. Facilitates the annual performance review process. Ensure application of staffing tools. Manages people and resources to ensure safe and efficient patient care operations. Partners with the Central Staffing Office and Bed Assignment to ensure optimal patient throughput. Collaborates with the team to ensure application of safe staffing and scheduling guidelines. Embeds innovative strategies to supports a healthy practice environment that encourages break time and reduces worker fatigue. Ensures caregivers have the equipment and supplies needed to provide patient care.

Basic Core skills:
Customer Focus: Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations. Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate. Continually examines ways to improve business relationships with customers, suppliers, community, and the community.

Creative Leadership: Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.

Coaching and Development: Provides feedback to improve employee performance and engagement. Tracks coaching discussions and performance of team members; partners with Practice Manager on performance improvement plans as necessary to ensure accountability. Seeks ways to match team members' talents and career interests with organizational opportunities.

Continuous Learning: Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices. Maintains active membership in Professional Organization and shares current, relevant information. Participates in leadership development activities. AA/EOE


  • Master's degree or current enrollment.
  • Licensed as a professional nurse in the State of Illinois.
  • Certification in area of specialty or administration.

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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