SUMMARY

Alimera Sciences, Inc. is a global pharmaceutical company whose mission is to be invaluable to patients, physicians, and partners concerned with retinal health and maintaining better vision longer. As a growing organization with a commitment to solutions in retina care, we are expanding our commercial organization with a critical position - Manager, Strategic Advocacy.

This role will support the Director, Strategic Advocacy by assisting in managing the non-clinical business relationships with large privately-owned retina practices, private equity owned retina / ophthalmology practice leadership, large, consolidated practices that span multiple geographies, and community private practices.  The primary focus will be to educate these target customers on Alimera’s non-clinical program as well as enroll customers into the program database, communicate with Finance, and answer any program related questions from practice contact.

Key Responsibilities Include:

• Coordinate program communication across account base
• Provide support to targeted practices, enhancing customer experience through proactive engagement

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE

• Assures an exceptional program onboarding experience.
• Communicate, by email or phone, with program participants regarding eligibility and status.
• Proficient in customer service with a strong understanding of program business rules.
• Coordinate CRM inputs and data analytics, with Finance functions both internally and externally with clients.
• Leverages available data, analytics, and other content to support customers.
• Prepares and delivers reports and presentations, and attends meeting as required.
• Support and maintain ongoing business relationships with practices and their account managers.
• Collaborate and work closely with other internal operating functions. 
• Be the voice of the customer to the Alimera organization.
• Passionate, driven, and able to maintain a positive attitude.
• Exceptional interpersonal, verbal, and written communication skills.
• Proven customer relationship and conflict resolution skills.
• Aptitude to investigate complaints for facts and recommend resolutions in a timely manner.
• Excellent attention-to-detail and multitasking skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Assist in hand-off of customer returns and claims in a timely manner and initiate corrective action if necessary.
•  Participate in cross-functional projects impacting the roll and the organization.
• Experience in inside sales, account management, or customer service, or related experience.

  Alimera Sciences, Inc. is an equal opportunity employer EEO/AA and strongly supports diversity in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, genetic information, status as a qualified individual with a disability or Vietnam era or other protected veteran. M/F/V/D