JOB SUMMARY:
Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.
As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Technical Skills Required
Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
Working knowledge of network, server, and storage technology
Ability to perform a level of data analysis and drive to actionable insights and automation
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Capacity to learn and apply modern technologies and concepts
Ability to research solutions to problems, as well as stay up to date on constantly changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Technical Skills Preferred
Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI
Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions
Non-Technical Skills Required
Excellent communication skills (both oral and written) as well as technical writing
Respond to support needs in a timely fashion with excellent customer service
Works well on a team that is geographically dispersed
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Exhibit "Our Values" attributes in all business interactions
Education and Experience Requirements
Education in technology field or strong background in technology roles
Minimum of 3-5 years of experience in technical infrastructure, analytics & automation
MAJOR JOB RESPONSIBILITIES:
Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
Utilizes Nexthink's insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
Provides consulting for field support teams on workstation and operating system related issues
Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
Identifies and executes on self-healing opportunities within the environment
Analyze and benchmark customer datasets to derive insights for ongoing operations.
Supports and participates in testing new workstation environment related applications and technologies
Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities
System Administrator Sr (Digital Experience Analyst)
Together with our subsidiaries, we deliver clean, safe, reliable and affordable energy to our 9 million customers. Our focus is doing so with service excellence.
That means we are leaders who take action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. We create community value through energy, social, economic, and environmental progress.
We do this through electric operating companies in three states and natural gas distribution companies in four. Our family of companies draw on diverse energy sources to create the best mix for our service areas, including electricity, natural gas, solar power, carbon-free nuclear, and other sustainable sources.
We leverage our leading distributed energy infrastructure company and other innovative technology to better serve every customer. Our competitive, national generation company serves wholesale customers, and our family includes a fiber optics network, and telecommunications services.
We have positioned diversity and inclusion as critical to our success enabling us to put the needs and well-being of the people we serve at the center of all that we do.
Southern Company believes all employees should feel welcome, valued, respected and heard. Our goal is a workplace in which all employees contribute to their fullest and a workforce that reflects our customers and communities. We accomplish this by valuing and leveraging the full range of differences and similarities we bring to our teams, customers and communities.
Workplace Awards
- 2023 100% Corporate Equality Index Score - Human Rights Campaign (7th consecutive year)
- 2023 America's Best-In-State Employers – Forbes
- Southern Company (No. 1 in Alabama, No. 5 in Georgia)
- 2023 Best Employers for Women (No. 9) - Forbes
- 2023 America’s Greatest Workplaces – Newsweek
- 2023 Best Companies for Multicultural Women – Seramount
- 2023 Top 50 Companies for Diversity - DiversityInc (8th consecutive year)
- No. 1 Top Company for Black executives
- No. 3 Top Company for Veterans
- No. 5 Top Company for Supplier Diversity
- No. 14 - Top Company for Executive Diversity Councils
- 2022 Global 200 – Forbes
- 2022 Best Employers for Women - Forbes
- 2023 America’s Best Employers for Diversity - Forbes
- 2023 America’s Greatest Workplaces for Diversity - Newsweek
- 2023 America’s Best Large Employers – Forbes
- No. 15 overall, top utility
- 2023 Top 100 Military-Friendly Employer (No. 2) - GI Jobs magazine
