JOB SUMMARY:

This position, within a collaborative team environment, is responsible for System Administration of the Southern Company Microsoft 365 Collaboration tools and PDF solutions across the enterprise. This includes:

Collaborate with team and internal stakeholders to design, implement, and manage cloud efforts focused on Microsoft 365 initiatives, with a focus on improving business functionality and user experience.

Configure, deploy, and manage Office 365 applications and features to meet business requirements, industry best practices, and security guidelines.

Serve as 3rd level for escalation, provide technical guidance and support to end-users, addressing their questions and issues related to Microsoft 365.

Create and maintain detailed technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results.

Develop and deliver training programs to educate stakeholders, users, and IT support staff on best practices and policies.

Develop and enforce governance policies, user guidelines, and security measures for Office 365.

Conduct regular performance and security audits to identify areas for improvement and implement necessary changes.

Stay up to date with the latest Microsoft 365 features, changes, updates, roadmaps, and releases and evaluate their applicability to the organization and recommend relevant improvements.

Monitor performance, availability, and configuration standards of Microsoft 365 services and taking appropriate actions to ensure service levels are met.

JOB REQUIREMENTS:

Technical Skills:

In-depth knowledge and experience with Microsoft technologies including Microsoft Teams, Teams Voice, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and documentation - Required.

Proven experience as an Office 365 Engineer, with a strong understanding of Office 365 applications and services - Required.

In-depth knowledge of Office 365 administration, including user management, license management, security settings, and compliance features - Required.

Proficiency in configuring and troubleshooting Office 365 services such as Word, Excel, PowerPoint, OneNote, SharePoint Online, OneDrive, and Teams - Required.

Programming / scripting skills using PowerShell scripting for Office 365 automation and administration - Desired.

Familiarity with Active Directory and Azure Active Directory - Desired.

Working knowledge of network protocols, DNS, authentication methods, server, and storage technology - Desired.

Recognition of cyber security threats, risks, and importance of protecting the enterprise - Desired.

Non-Technical Skills:

Excellent communication skills (both oral and written) as well as technical writing.

Ability to work both independently and in a geographically dispersed team environment.

Good problem solving and decision-making skills; ability to understand and analyze complex issues.

Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.

Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences.

Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made