Benefits
- $10,000 Tuition Reimbursement per year ($5,700 part-time)
- $10,000 Student Loan Repayment ($5,000 part-time)
- $1,000 Professional Development per year ($500 part-time)
- $250 Wellbeing Fund per year($125 for part-time)
- Matching 401(k)
- Excellent medical, dental and vision coverage
- Life insurance
- Annual Employee Salary Increase and Incentive Bonus
- Paid time off and Holiday pay
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
- Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
- Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
The International Health Financial Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The International Health Financial Coordinator is responsible for all aspects of billing at Northwestern International Health. This includes providing patient billing consultations, obtaining estimates based on treatment plans from clinical team, creating and managing billing packets for embassy sponsored patients, ensuring accuracy of patient accounts, processing payments, managing departmental accounts receivable by payor. The Coordinator performs all tasks with highest degree of integrity and sensitivity toward all regulations including but not limited to the FCPA.
Responsibilities:
- Provides daily patient billing consultations, in person and by phone, including explaining payment amount, collecting payment, tracking patient responsibility and facilitating additional collections if actual treatment plan varies from anticipated treatment plan.
- Works closely with the international patient coordinators and senior leadership to deliver expedient positive outcomes on complex billing issues.
- Communicates regularly with diverse stakeholders around the facility.
- Resolves patients disputes with payment and escalates various issues to senior leadership.
- Creates, manages and mails embassy invoice packets.
- Coordinates with embassy financial teams to ensure prompt payment of all invoices.
- Process all invoices from departments various accounts, private physicians and other vendors; bill to patient per departmental policy.
- Track outstanding accounts receivable by patient, payor type follow up with patients on regular basis to ensure timely payment is received.
- Coordinates with clinical teams, patients, and payor to create estimate based on anticipated treatment plan.
- Communicates treatment plan to patient and facilitates in-person and phone payment collections.
- Audits all international patient billing and documents payment in practice management system and submits to NMH Accounts Payable for payment.
- Process monthly reconciliation reports for NMH, NMG, revenue accounting, and other internal stakeholders.
- Assist clinics as needed when patient presents with international insurance.
- Runs regular and ad hoc data reports for presentation to senior leadership.
AA/EOE
Qualifications
Required:
- High School diploma or GED
- Two to three years of experience in a hospital/physician billing, patient accounting, or financial work setting
- Excellent written and verbal communication skills; ability to communicate effectively with patients, physicians, colleagues and embassy clients
- Strong customer service skills; ability to diffuse and resolve problematic situations
- Excellent time management skills, ability to multi-task and prioritize tasks
- Strong problem-solving and issue resolution experience
- Strong ability to collaborate with team members and external partners to enhance the patient experience
- Advanced organizational skills, be able to prioritize multiple activities and deliver quality service
Preferred:
- Bachelor's degree
- Computer skills: Systems utilized include Microsoft Office (specifically Excel and Access), Epic, Peoplesoft.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.